Frequently Asked Questions
This FAQ section addresses common questions to assist you in using the platform smoothly and effectively. Contact IT support for additional help if needed.
How do I access the platform?
After you successfully land on the https://www.gdop.gov.et platform on the search bar type a key-word for the type of service you are looking or scroll down on the first page , you will find list of the platform modules and click more section to go to the specific system.
Can I use the platform on any device?
Yes, it is accessible on all devices connected to the ministry’s intranet or internet. For the best experience, use a modern browser like Chrome or Edge.
Can I access the platform modules remotely?
Yes, all the platform modules are accessable from a public network.
How do I find an older document?
go to https://www.dms.gdop.gov.et, use the search feature and apply filters like date, department, or document type to locate older files.
What if I cannot open a document?
Check your permissions for the document. If you are authorized and still face issues, report it to IT support.
What should I do if a contact’s information is outdated?
You can update the details if you have editing permissions. Otherwise, notify the responsible department.
What should I do if the platform isn’t loading?
Check your network connection and ensure you are connected to the ministry’s intranet. If the issue persists, contact IT support.
How do I report a bug or error in the system?
Use the 'Report Issue' option in the 'Contact Us' section and provide detailed information about the issue, including screenshots if possible.
Is there a way to recover deleted data?
Yes, contact the IT team immediately. Data recovery may be possible depending on the system's backup policies.